Last Updated: 2nd July, 2025

At BetterAlt, we are committed to providing high-quality products and ensuring customer satisfaction. Please read our Return & Refund Policy carefully to understand your options.

1. Our Commitment to Quality and Your Satisfaction

We stand by the quality of our Himalayan Shilajit Honey Sticks. In the unlikely event you receive a product that is damaged, defective, or incorrect due to an error on our part, we are here to help.

2. General Return & Exchange Policy (Non-Damaged/Non-Defective Items)

For reasons of hygiene, product integrity, and the nature of our consumable products, we generally do not offer refunds for products that are correctly delivered and free from defects.

However, if you are not satisfied with your purchase for reasons other than damage or defect, you may be eligible for an exchange under the following conditions:

• Return Window: You must initiate the return process within 7 days from the date of delivery.

• Product Condition: Items must be returned in their original, unopened, and unused condition, with all original packaging, seals, and tags intact. Products that have been opened, used, or tampered with are not eligible for return or exchange.

• Proof of Purchase: A valid proof of purchase (order number, invoice) is required for all returns and exchanges.

• Return Shipping Costs: For non-damaged/non-defective returns, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping method as we cannot be responsible for lost return shipments.

3. Refund Policy (Applicable Only for Damaged, Defective, or Incorrect Items)

We offer a full refund or replacement if your product arrives damaged, is defective, or if you received an incorrect item due to an error on our part.

• Reporting Period: You must report any damaged, defective, or incorrect items within [e.g., 48 hours or 3 days] of receiving your order.

• Evidence Required: Please provide clear photographic or video evidence of the damage, defect, or incorrect item when you contact us.

• Refund Method: If your claim for a damaged, defective, or incorrect item is approved, a full refund will be processed to your original method of payment within 7 business days of receiving the returned item (if applicable) and verifying the issue. You will be notified by email once your refund has been processed.

• Return Shipping Costs: For approved claims of damaged, defective, or incorrect items, we will cover the cost of return shipping. We will provide you with a pre-paid return shipping label.

4. How to Initiate a Return or Exchange

To initiate a return or report an issue, please follow these steps:

1. Contact Us: Send an email to support@thebetteralt.com within the specified return window.

2. Provide Information: In your email, please include:

• Your Order Number.

• The reason for your return (e.g., "damaged item," "wrong flavor received," "desire for exchange").

• For damaged/defective items: Attach clear photos or a video showing the issue.

• For exchanges: Specify the product you wish to exchange it for (if applicable and available).

3. Await Instructions: Our customer service team will review your request and respond within 1-2 business days with further instructions, including a Return Merchandise Authorization (RMA) number if required, and details on where to send your item.

4. Package Your Item: Securely package the item(s) in their original packaging, along with any accessories and proof of purchase. Clearly mark the RMA number (if provided) on the outside of the package.

5. Ship Your Return: Send your package to the address provided by our customer service team.

5. Processing Time

• Returns/Exchanges: Once we receive your returned item, please allow 3-5 business days for inspection and processing.

• Refunds (for approved claims): After approval, refunds will be processed within 5-7 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

6. Non-Returnable Items

The following items are generally non-returnable:

• Products returned after the specified return window.

• Products that have been opened, used, or tampered with (unless deemed damaged/defective upon arrival).

• Items without valid proof of purchase.

• Gift cards.

7. Changes to This Policy

We reserve the right to modify this return and refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

• Email: support@thebetteralt.com

Phone: +91 9372356940